Last updated: September 2026. This policy explains how Mr Cool Mr Heat (ABN 00 000 000 000) handles personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What information we collect

We collect only what we need to quote and carry out work for you:

Contact details — name, phone number, email address and the suburb or property address where work is to be performed.
Enquiry details — what you tell us about your property, your existing system and the work you want done, including any photographs you send.
Job and service records — quotes, invoices, installation and commissioning data, compliance certificates and warranty documentation.
Website technical data — standard analytics information such as pages visited, approximate location, device and browser type, collected through Google Tag Manager and Google Analytics.
Anti-spam data — Google reCAPTCHA v3 collects hardware and software information and sends it to Google to distinguish humans from bots.

How we use your information

To respond to your enquiry, prepare a quote and schedule work
To carry out and document installation, replacement and cleaning work
To meet our legal and regulatory obligations, including electrical safety certification and refrigerant handling records
To handle warranty claims with manufacturers on your behalf
To improve this website and understand how visitors use it

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

We disclose personal information only where it is necessary to do the job: to equipment manufacturers when lodging a warranty claim; to subcontracted licensed trades where specialist work is required; and to our service providers for email delivery, form processing and website analytics. We may also disclose information where required by law.

Third-party services on this website

Resend — delivers enquiry form submissions to our inbox.
Google reCAPTCHA v3 — protects our forms from automated abuse. Google's Privacy Policy and Terms of Service apply.
Google Tag Manager and Google Analytics — website usage measurement.
Google Maps — the embedded maps on this site are served by Google.

Storage, security and your rights

We store personal information in secured business systems and retain it only as long as we need it for the purposes above or as required by law — note that electrical safety and refrigerant handling records carry their own statutory retention periods. We take reasonable steps to protect information from misuse, loss and unauthorised access, though no method of transmission over the internet is completely secure.

Cookies

This website uses cookies for analytics and for reCAPTCHA to function. You can block or delete cookies through your browser settings; some parts of the site, including the enquiry forms, may not work correctly if you do.

Accessing or correcting your information

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email info@mrcoolmrheat.com.au or call 03 9738 1555. We will respond within a reasonable period and we may need to verify your identity first.

Complaints

If you believe we have mishandled your personal information, contact us first at info@mrcoolmrheat.com.au and we will investigate. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date it was last updated.

Privacy policy